Support 1xbet is a team of qualified professionals that assist players while they use the bookmaker’s products and services. In case of any problems related to the game, contact the operators by any method convenient for you. We will tell you about the methods of communication and how to use each of them.
How to contact 1xbet
The bookmaker’s technical support is available 24/7. You can contact the support team by phone, email, social media channels, online chat, and a feedback form on the website.
Users can use the help of the betting company employees by email:
|Technical support||[email protected]|
|Financial department||[email protected]|
|Security department||[email protected]|
|General questions||[email protected]|
|Partnership questions (betting shop)||[email protected]|
|Partnership questions (online)||[email protected]|
|Advertising and public relations||[email protected]|
In the subject line, you must briefly describe your request, while in the body of the letter provide all the details, if necessary, attach scanned copies of documents and/or screenshots.
The average response time is 30-40 minutes. With a heavy workload associated with the launch of promotions, holidays, the waiting time can take up to 1-2 hours. However, your patience will be rewarded: experts will give a detailed answer, suggesting the best solution to the problem.
If this is an urgent case, use the Live chat, which is available 24/7. To start a chat, you need to maximize the chat window in the first place:
- Visit the official website 1xbet,
- Click on the “ASK A QUESTION” checkbox in the lower-right corner,
- Write your question in the field that appears and click on the green button.
As a rule, the answer comes within 15-30 seconds. Players from India can rest assured about the language barrier. The staff of the betting company provides consultations both in English and in Hindi.
You can contact 1xbet customer care by calling at 000 800 919-10-72 or 000 800 919-02-66. The operators will give answers to any questions and help you solve any problems that have arisen. All you need is to clearly state the problem. This will avoid any unnecessary and leading questions.
1xbet does not have a specific customer care number in India. When calling the above-mentioned numbers, you will be charged according to the tariff plan of your mobile operator.
A feedback form is also available on the 1xbet website. To ask a question, you need to click on “Contacts” at the footer of the home page and fill out the form under the column “ANY QUESTIONS OR SUGGESTIONS?”, indicating:
- Your name,
- Your email address,
- Reason for contacting.
This option is suitable for both registered users and guests. You will get an answer to the specified email.
Technical support promptly answers questions on social networks and instant messengers. The company has Facebook and Twitter pages, as well as a video blog on YouTube:
- TWITTER: @1xbet_eng,
- YOUTUBE: 1xbettv,
- FACEBOOK: 1xbet.esports.
Users can also access the 1xbet Telegram channel: https://t.me/India_1xbetofficial. The bookmaker regularly posts news about sports events, the launch of promotions, tournaments, and competitions on Telegram.
Head Office address
The bookmaker is operated by X Corp NV, which is registered in the Netherlands Antilles. Head office address: Gebouw Dr. M. J. Hugenholtzweg Z/N UTC.
How to complain about 1xbet customer service
If you run into unpleasant situations with support operators, you should contact the company’s management for help. If that doesn’t work, please file a complaint to a third party. The reason for this may be:
- Unlawful account ban,
- Refusal to pay money,
- Incorrect bet calculation.
1xbet is a legal bookmaker that tries to resolve any conflicts within its organization. If for some reason it does not want to meet you halfway, contact the organization where the documents for conducting gambling activities were issued.
In what language are phone consultations given?
Support specialists speak English. If you would like to receive an answer in Hindi, please use the online chat at 1xbet.
How long do I have to wait to hear back from the support team?
The waiting time depends on how you contact support. Replies to emails come within 30-40 minutes, while chat response comes within 1-2 minutes.
Does 1xbet have a WhatsApp number?
Unfortunately, this communication channel is not supported.
Can I be blocked because I was rude to customer service operators?
Yes, so try to be polite and don’t use abusive language.